Frequently Asked Questions 常見問題 Q & A

Find answers to common questions about domestic helper services 找到關於外傭服務常見問題的答案

All Questions

Application Process

Employment Relations

Benefits & Leave

Management & Communication

Application Process 申請事項

The application process varies depending on different circumstances, generally taking 4-8 weeks.

You need to provide employer ID card, address proof, income proof, employment contract and other related documents.

The employment center's information can be used as reference, but an interview is recommended to ensure mutual suitability.

You need to pay agency fees, government fees, insurance costs, etc. Please contact us for details.

Besides salary, you also need to bear insurance fees, round-trip airfare, food allowance, etc.

Yes, you need to provide your parents' relevant documents and proof that you have the ability to pay the related expenses.

Hiring a transfer helper requires processing employer change procedures. We can assist you with the related processes.

According to the law, suitable and private accommodation must be provided for the helper. Living room generally does not meet requirements.

You can install cameras in common areas, but must inform the helper beforehand and cannot install in their private room.

No, the helper can only work at the address specified in the contract.

Includes cleaning, cooking, laundry, childcare or elderly care, and other household-related work.

Yes, but the work must be related to domestic services, such as accompanying employer's family members when going out.

Maximum 8 hours of work per day, with at least one rest day per week.

They can assist with English practice while caring for children, but cannot serve as professional English tutors.

You should immediately arrange for the helper to seek medical treatment and provide appropriate sick leave and care according to the law.

If it's a work injury, the employer is responsible for medical expenses; if it's illness, insurance can be used.

After working for one month, if unable to work for 4 consecutive days or more due to illness, can receive sickness allowance.

Sickness allowance is four-fifths of daily wage and should be paid on normal payday.

After working for 12 months, can enjoy 7 days annual leave, increasing by 1 day each year thereafter, maximum 14 days.

Yes, but you need to pay additional wages or arrange compensatory leave.

After one year of service, the helper is entitled to 7 days of paid annual leave, increasing with years of service.

Yes, helpers are entitled to paid sick leave under the Employment Ordinance. A medical certificate from a registered doctor is required.

Should respect each other, can negotiate meal arrangements or provide food allowance.

It's recommended to communicate patiently, and seek agency assistance for mediation when necessary.

Borrowing money itself is not grounds for contract termination, unless it affects work performance.

If caused intentionally or negligently, reasonable compensation can be requested, but evidence is required.

Local transfer helpers have faster procedures but fewer choices; overseas helpers have more choices but take longer.

Yes, but must give appropriate notice period or payment in lieu according to law.

Need to notify Immigration Department, settle wages, arrange air tickets and other related procedures.

Can contact Labour Department, Legal Aid Department, or consult professional employment agencies.

Clear communication, mutual respect, and setting clear expectations from the start can help build a good working relationship.

First communicate clearly with the helper about your expectations. If issues persist, contact the employment agency for mediation and assistance.